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My device is defective

Below you will find all frequently asked questions about the topic 'A defect in my device'.

How long do I enjoy the warranty on my mobile phone?

DEVSO follows the manufacturers' standard warranty conditions (2 year warranty on the device and 6 months warranty on the battery if it is removable).

How long do I enjoy the warranty on my laptop?

DEVSO follows the manufacturers' standard warranty conditions (2 year warranty on the device and 6 months warranty on the battery if it is removable).

Which defects are covered by the warranty?

The warranty applies to all problems and defects that are not caused by the user or which the user cannot do anything about. Impact, fall and water damage are always out of warranty.

Which defects are not covered by the warranty?

As a rule, impact, fall and water damage as well as damage or problems caused intentionally are excluded from the warranty.

Can I have the device repaired if the device is out of warranty?

Yes, this is certainly possible. You can decide for yourself whether to have the device repaired via DEVSO or another repair company.
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