Below you will find all frequently asked questions about the topic 'My order'.
DEVSO volgt de standaard garantievoorwaarden van de constructeurs op (2 jaar garantie op toestel).
For Apple devices, only 1 year warranty applies as this is a B2B sale.
The warranty applies to all problems and defects that are not caused by the user or which the user cannot do anything about. Impact, fall and water damage are always out of warranty.
As a rule, impact, fall and water damage as well as damage or problems caused intentionally are excluded from the warranty.
Defecten die niet niet gedekt worden door de garantie, worden vergoed door de verzekering zolang de leasing loopt.
Yes, this is certainly possible. You can decide for yourself whether to have the device repaired via DEVSO or another repair company.
Defecten die niet niet gedekt worden door de garantie, worden vergoed door de verzekering zolang de leasing loopt.
In case of damage, contact DEVSO immediately for repair.
You send an email to the email address siemens@devso.be with details of the defect or fill in the this form and DEVSO starts the process. Information to be supplied:
You can choose who to have the repair done by. Through DEVSO or through another official repairer of your choice.
If via DEVSO: You should send the device to us (DEVSO, TAV Service Desk, Dorpstraat 54, 3200 Aarschot) (recommended to do so by registered mail). The shipping costs are at the expense of the employee and the return at the expense of DEVSO.
No, no replacement device is provided.
We have our devices repaired at official/approved repair points. Indeed, you can often find repair points where they can do the repairs cheaper but without retaining the warranty.
Yes, this is allowed as long as the appliance is repaired at an authorised repair service and the defect has been reported to us.
Ja, dat kan indien het gaat om defecten die niet door de garantie zijn gedekt.
In this case, your device will be returned without repair and you will have to pay the specification fee.
You can contact Devso at the email address: siemens@devso.be
