Below you will find all frequently asked questions about the topic 'My order'.
DEVSO follows the manufacturers' standard warranty conditions (2 year warranty on the device and 6 months warranty on the battery if it is removable).
DEVSO follows the manufacturers' standard warranty conditions (2 year warranty on the device and 6 months warranty on the battery if it is removable).
The warranty applies to all problems and defects that are not caused by the user or which the user cannot do anything about. Impact, fall and water damage are always out of warranty.
As a rule, impact, fall and water damage as well as damage or problems caused intentionally are excluded from the warranty.
Because your device is insured, your device can of course be repaired. Click here for more information on insurance.
Yes, this is certainly possible. You can decide for yourself whether to have the device repaired via DEVSO or another repair company.
Because your device is insured, it must also be notified to the insurance company. Click here for more information on insurance.
In case of damage, contact Devso immediately for repair.
You send an email to the email address basf@devso.be with details of the defect or fill in the this form in and Devso starts the process. Information to be supplied :
No, no replacement device is provided.
In case of damage, contact Devso immediately for repair.
You send an email to the email address basf@devso.be with details of the defect or fill in the this form in and Devso starts the process. Information to be supplied :
You can choose who to have the repair done by. Through Devso or through another official repairer of your choice.
If via Devso You should send the device to us (TAV Devso , Dorpstraat 54, 3200 Aarschot) (recommended to do so by registered mail). The shipping costs are at the employee's expense and the return at Devso's expense.
If via official repairer of your choice: You have to report your damage via the claim form and report the associated costs (cf. damage to the car). The insurance company approves the claim form and the repair can be carried out. The employee then sends the invoice to basf@devso.be and the insurance company will refund within 10 working days.
The quickest way is to make an appointment at an Approved Apple service centre and have the defect repaired.
Once logged into apple's support website ( https://support.apple.com/en-be/repair ) will find you the nearest centre.
You also have the option of having the device picked up and shipped, but then the process takes several days.
As the device is insured, the cost will be reimbursed by the insurance company.
Repair prices are fixed and any authorised service centre will charge the same cost. (https://support.apple.com/nl-be/iphone/repair/service/screen-replacement)
As soon as you have paid the invoice, you may send it to us and we will open a case with the insurance company. As soon as they have given their approval (within 10 working days of opening the claim), we will refund the invoice to you.
The device can also be repaired through us but you will lose the device for at least 10 working days, possibly longer.
The quickest way is to make an appointment at an Approved Samsung service centre and have the defect repaired.
Once logged into Samsung's support website ( https://www.samsung.com/be/support/repair/ ) will find you the nearest centre. You also have the option of having the device picked up and shipped, but then the process will take several days.
As the device is insured, the cost will be reimbursed by the insurance company.
Repair prices are fixed and any authorised service centre will charge the same cost.
As soon as you have paid the invoice, you may send it to us and we will open a case with the insurance company. As soon as they have given their approval (within 10 working days of opening the claim), we will refund the invoice to you.
The device can also be repaired through us but you will lose the device for at least 10 working days, possibly longer.
In the exceptional case that you would fall outside the warranty conditions or the conditions of the all-in insurance, you will bear the costs yourself and a quotation will be drawn up. We have our devices repaired at official/approved repair points. Indeed, you can often find repair points where they can do the repairs cheaper but without retaining the warranty.
Yes, you can if the defects are not covered by the warranty. As this is a device with insurance for accidental damage, the cost of repair will be refunded (after insurance approval).
Yes, this is allowed as long as the appliance is repaired at an authorised repair service and the defect has been reported to us.
In this case, your device will be returned without repair and you will have to pay the specification fee.
