Below you will find all frequently asked questions about the topic 'My order'.
DEVSO follows the manufacturers' standard warranty conditions (2 year warranty on the device and 6 months warranty on the battery if it is removable).
For Apple devices, only 1 year warranty applies as this is a B2B sale.
DEVSO follows manufacturers' standard warranty conditions (1 year warranty on device and 6 months warranty on battery if removable).
For Apple devices, only 1 year warranty applies as this is a B2B sale.
The warranty applies to all problems and defects that are not caused by the user or which the user cannot do anything about. Impact, fall and water damage are always out of warranty.
As a rule, impact, fall and water damage as well as damage or problems caused intentionally are excluded from the warranty.
Yes, this is certainly possible. You can decide for yourself whether to have the device repaired via DEVSO or another repair company.
In case of damage, contact DEVSO immediately for repair.
You send an email to the email address endpoints@devso.be with details of the defect or fill in the this form and DEVSO starts the process. Information to be supplied:
You can choose who to have the repair done by. Through DEVSO or through another official repairer of your choice.
If via DEVSO: You should send the device to us (DEVSO, TAV Service Desk, Dorpstraat 54, 3200 Aarschot) (recommended to do so by registered mail). The shipping costs are at the expense of the employee and the return at the expense of DEVSO.
No, no replacement device is provided.
We have our devices repaired at official/approved repair points. Indeed, you can often find repair points where they can do the repairs cheaper but without retaining the warranty.
Yes, this is allowed as long as the appliance is repaired at an authorised repair service and the defect has been reported to us.
Yes, you can if the defects are not covered by the warranty. The employee always bears the cost of the repair.
In this case, your device will be returned without repair and you will have to pay the specification fee.
