Delivery

Below you will find all frequently asked questions related to the topic 'Delivery'.

Algemeen

Is the delivery free?

This depends on the value of your device. If the value is less than 299 euros, 12 euros shipping costs will be charged.

What delivery methods are there?

The devices are delivered with BPOST.

So you can choose to have it delivered to:

  • Private address (yours or someone else's)
  • Office address (don't forget to mention the TAV)
  • Collection point
  • Parcel locker
  • Click & connect store

My order includes multiple devices. Are these delivered together?

No, as soon as a device is available it will be shipped. Any back orders will be delivered later.

What happens if I forget to pick up my package at the collection point?

The package remains available at the collection point for 2 weeks (14 days, not including the day on which the postman came by). If the package has not been collected after this period, the package will be returned to the sender.

De status van mijn bestelling staat op verzonden en de track & trace staat op afgeleverd. Ik heb niets gekregen. Wat nu?

Check your letterbox, if you are not at home at the time of delivery you will receive a letter in your letterbox telling you that you can collect your parcel from the nearest post office. If you wish, the postman can offer the parcel a second time.de a second time.

I have received a damaged or defective device or an incomplete order. What now?

In case of a problem with the delivered order, please contact endpoints@devso.be

Plaats van de levering

Can I have my order delivered to someone else?

Je kan je bestelling laten leveren op een adres naar keuze. Dit kan het adres van het kantoor zijn of een adres van een familielid, afhaalpunt, pakjesautomaat,…

Do you also deliver abroad?

No, we only deliver in Belgium.

Can I still change the delivery address or pick-up point after my order has been registered?

This is no longer possible once your device has been registered with Bpost. You will receive a confirmation of this.

Terms

What are the delivery times?

The actual delivery of the device depends on the usual delivery time of the supplier. No guarantees can be given in this regard. We always try to maintain delivery as quickly as possible.

The promised delivery time expired. I have not yet received a device. What now?

The actual delivery of the device depends on the supplier's usual delivery time. No guarantees can be given about this. Always check the order portal for your status.

Time of delivery

Do you also deliver on weekends?

Deliveries are made between Monday and Friday.

What happens if I am not at home at the time of delivery?

Check your letterbox, if you are not at home at the time of delivery you will receive a letter in your letterbox telling you that you can collect your parcel from the nearest post office. If you wish, the postman can offer the parcelde a second time.

Do you also deliver in the evening?

Bpost will visit during daytime hours (this is between 8am and 5pm).

I am not at home on the day of delivery, can I still change my address?

This is no longer possible once you have received confirmation that your appliance is registered with Bpost. If you have chosen delivery to a private address and you are not there at the time of delivery, the postman will leave a note in the letterbox. With this note, you can collect the parcel from the nearest post office. If you wish, the postman can also present the parcel a second time.de a second time.

I have other questions about delivery that have not been answered above, where can I go for these?

Je kan contact op nemen met Devso op het emailadres endpoints@devso.be
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